Our Policies

All bookings made through our partner, Fresha, are subject to our cancellation and no-show policy. You may cancel for free up to 24 hours ahead; otherwise, you will be charged a late cancellation fee of 50% of the appointment total. If you don’t show up to your appointment, you will be charged a no-show fee of 100% of the appointment total.

Please note that all appointments confirmed by the client are considered an explicit acceptance of these terms.

We appreciate your cooperation and look forward to seeing you!

At The Wild Hare, your satisfaction is our top priority. We’re committed to providing outstanding hair services, and if for any reason you’re not fully happy with your experience, we’re here to help.

We believe in giving our talented stylists the opportunity to address any concerns you may have with your hair service. Our goal is to ensure you leave our salon feeling confident and happy with your new look.

• Get in Touch: If you’re unhappy with your hair service, please contact us within 7 days of your appointment. You can reach us by phone or email. When you contact us, please include the appointment date, a description of the issue, and any photos for reference.

• Consultation: Once we receive your feedback, we’ll review it with your stylist and discuss the best solution. Depending on the situation, we may arrange a consultation to make sure we’re all on the same page.

• Hair Adjustment: Based on the consultation, your stylist will work with you to adjust your hair to your satisfaction. This may involve a follow-up appointment at no additional charge to make the necessary changes.

• Follow-up: After the adjustment, we’ll check in with you to ensure that your concerns have been addressed and that you’re happy with the result.

We want you to leave our salon feeling your absolute best. We appreciate your trust in us, and we are dedicated to working with you to resolve any issues.

If you have any questions or need more information about our policy, please don’t hesitate to contact us.

Please be advised that, for safety and insurance purposes, we cannot provide hair colour services for anyone under 16 years old. We take the health of your hair and scalp seriously, and our professional products are strictly intended for use on clients aged 16 and over. If you have any questions regarding this policy or would like to discuss alternative, age-appropriate styling options, please don’t hesitate to contact the salon.